lly cNetwork Discrepancies - 731

ClosedTopics
ClosedIntroduction

A Network Discrepancy is an issue that has occurred on-air.

The Network Discrepancy module is used to:

  • Document on-air issues in detail.
  • Inform or alert the right people.
  • Analyze individual or multiple discrepancies to see trends.
  • Coordinate resolutions.

See Production Discrepancies for reporting off-air issues.

*See form tooltips for additional information.

ClosedInstructions
ClosedCreating a Network Discrepancy
# Step Note

1

Open Manage Discrepancies or My Discrepancies.

 

2

Select New Discrepancy.

 

3

Select a Service Center.

 

4

Select a Start and End Date.

Duration will be automatically calculated based on the selected dates.

5

Optional: Manually enter the Duration of the discrepancy.

Manually entering the duration will update the End Date to the difference between the Start Date and the duration of the discrepancy.

6

Select an Impact and Impairment.

 

7

Enter a Description.

 

8

Optional: Enter information for Media, Distribution, and Responsibility.

 

9

Select Channels or Groups.

See instructions: Managing Discrepancy Channels and Managing Network Feed Groups.

10

Optional: Save Draft.

 
11

Select Submit.

 
ClosedAdding Service Requests to a Network Discrepancy
# Step Note

1

Open Discrepancy Details from Manage Discrepancies.

 

2

Select the Service tab.

 

3

Select New Service Request.

New Service Request form opens and is populated with Discrepancy information.

4

Enter a Title.

 
5

Optional: Enter appropriate info from Priority to Type.

 
6

Optional: Review and edit the Comment.

 
7

Select Submit or Assign Now.

 
ClosedManaging Discrepancy Channels
# Step Note

1

Open Service Center Details from Discrepancy Details.

 

2

Select the Network Feeds tab.

 

3

Select Add Network Feeds.

 

4

Drag a Channel / Network Feed from the Network Feeds tab to the Predefined Service Center Network Feeds tab.

 
5

Select Return.

Selected Channels will appear in the Network Feeds tab.
6

Select Save from Service Center Details.

 
7

Refresh the Channels tab.

 
ClosedManaging Network Feed Groups
# Step Note

1

Open Manage Network Feed Groups.

 

2

Select New Network Feed Group.

 

3

Enter a Name.

 

4

Select Channels.

 
5

Select Save.

 
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