Service Requests - 701

A Service Request is a request made for a service to be completed. For example: when a piece of equipment needs to be repaired, a Service Request is created, and assigned to someone to complete the service.

Service Requests follow a process of requesting, assigning, and completing that match specific roles: Requester, Coordinator, and Technician.

Requester - Creates new Service Requests. See information on the below forms in Service Request – Requester.
Forms
New Service Request	New Service Request (Details)
Simple Service Requests	My Submitted Service Requests

Coordinator - Manages Service Requests. Coordinators assign Service Requests and use tools to view the status of all Service Requests.
Forms
Service Coordinator	Coordinator HUD
Manage Service Requests	Service Request Lists
Manage Open Requests

Technician - Performs the service. Technicians can record multiple Actions required to complete the request with Notes, Time, and Status. As well as provide Comments on the request.
Forms
My Service Requests	Service Requests Actions
My Service Schedule