Terms and Conditions
VimBiz Terms and Conditions
Last Updated: August 11, 2026
These Terms and Conditions (“Terms”) govern access to and use of the VimBiz website and cloud-based software platform (the “Service”), operated by Vimsoft Inc. (“Vimsoft”, “we”, “us”, or “our”).
By creating an account, subscribing to, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
About the Service
VimBiz is a subscription-based software-as-a-service (SaaS) platform provided by Vimsoft. The Service is offered through multiple subscription plans, including Professional and Enterprise, each with its own features, usage limits, and pricing as described at the time of purchase or in applicable order documents.
The Professional plan is intended for business customers and is provided on a standardized, self-service basis. Customers with requirements that are outside the features, limits, or terms of the Professional plan may be required to enter into an Enterprise or other custom agreement with Vimsoft.
Eligibility and Account Registration
To use the Service, you must be at least 18 years of age and must be acting on behalf of a business or other organization. Where applicable, you must have the authority to bind the entity you represent.
You agree to provide accurate, complete, and up-to-date registration information and to keep your account information current.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Vimsoft is not responsible for unauthorized access resulting from your failure to safeguard credentials.
Subscription Plans, Billing, and Payments
The Service is provided on a paid subscription basis and billed monthly or annually, unless otherwise agreed in writing by Vimsoft.
Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. Fees are charged in advance and are non-refundable except where required by law.
Any cancellation will generally take effect at the end of the current subscription period, and the Customer will remain responsible for fees due through the end of that period unless otherwise agreed by Vimsoft or required by law.
Vimsoft may modify pricing from time to time. Unless otherwise agreed in writing, price changes will apply to a subsequent renewal period and Vimsoft will provide reasonable prior notice of material price changes.
Failure to pay fees when due may result in suspension or termination of access to the Service, subject to the suspension, data access, and retention provisions set out below.
License and Use Rights
During an active subscription, Vimsoft grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes and in accordance with your subscription plan.
You may not copy, modify, distribute, resell, sublicense, or otherwise exploit the Service, attempt to reverse engineer or extract source code, circumvent technical restrictions, or use the Service in violation of applicable laws.
Acceptable Use
You agree not to use the Service for unlawful, abusive, fraudulent, or harmful purposes, to interfere with the security or performance of the Service, to access data or accounts without authorization, or to introduce malware, malicious code, or other harmful material.
Vimsoft may suspend or terminate access for violations of these Terms or where reasonably necessary for security, legal, or operational reasons.
Customer Data and Data Ownership
For purposes of these Terms, “Customer Data” means data and content that the Customer or its authorized users enter into, upload to, or import into the Service.
Customer Data does not include information generated by Vimsoft's operation of the Service, including technical logs, diagnostics, telemetry, performance information, security information, or other service-level data generated through the operation and use of the Service (“Service Data”).
Customers retain all ownership rights, title, and interest in Customer Data. Nothing in these Terms transfers ownership of Customer Data to Vimsoft.
Customers may export their Customer Data during an active subscription and during the applicable retention period following suspension, subject to the export functionality and formats made available by Vimsoft.
Customers grant Vimsoft the right to access, process, store, and otherwise use Customer Data solely as necessary to provide, operate, maintain, secure, and support the Service; prevent fraud or abuse; comply with legal obligations; and enforce these Terms.
Vimsoft may use Service Data and aggregated or anonymized information derived from use of the Service to operate, analyze, maintain, secure, and improve the Service, provided that such information does not identify the Customer or an individual.
Personal data included in Customer Data is processed in accordance with applicable privacy and data protection laws and Vimsoft's Privacy Policy and, where applicable, Data Processing Agreement.
Where Customer Data contains Personal Data and Vimsoft processes that Personal Data on behalf of the Customer as a processor or service provider, the applicable Data Processing Agreement forms part of these Terms and governs that processing.
In the event of a Personal Data Breach affecting Customer Data, Vimsoft will notify the Customer without undue delay in accordance with applicable law and the applicable Data Processing Agreement.
Vimsoft maintains appropriate technical and organizational measures designed to protect Customer Data against unauthorized access, loss, alteration, or disclosure.
For purposes of applicable data protection laws, the Customer generally acts as the data controller or equivalent business responsible for Customer Data, and Vimsoft acts as a data processor, service provider, or equivalent role with respect to Personal Data processed on the Customer's behalf, except where Vimsoft acts independently as a controller for its own legitimate business purposes as described in the Privacy Policy.
Customer Data will be hosted in the geographic region selected by the Customer at the time of subscription, where such regional selection is available. Vimsoft will not intentionally move Customer Data to a different hosting region without the Customer's authorization, except where reasonably necessary to maintain the security, availability, or integrity of the Service or as required by applicable law. Where Vimsoft processes or accesses Personal Data across international borders, Vimsoft will do so in accordance with applicable data protection laws.
For customers subject to GDPR or similar privacy laws, Vimsoft's Data Processing Agreement is incorporated into these Terms where applicable and is available through Vimsoft's designated privacy or legal documentation.
Suspension, Termination, and Limited Processing
We may suspend or terminate access to the Service if your subscription expires, payment is not received, these Terms are violated, or where reasonably necessary because of security concerns or legal requirements.
Where suspension is due to a payment failure, Vimsoft will generally provide notice and an opportunity to cure the payment failure before suspension, except where immediate suspension is reasonably necessary for security, legal, or other exceptional reasons.
Upon suspension, access credentials, APIs, and Service functionality may be disabled.
During suspension, Customer Data will remain stored in accordance with these Terms. The Customer may contact Vimsoft to request a backup or export of its Customer Data, subject to reasonable identity and authorization verification and any applicable technical limitations.
During suspension, Customer Data will not be actively processed for normal Service operations. Vimsoft may continue to access and process Customer Data only as necessary to maintain system integrity and security, comply with legal obligations, respond to lawful data protection requests, provide requested data-export or reactivation assistance, or address technical or support-related issues.
Nothing in these Terms limits any rights of the Customer or data subjects under applicable data protection laws.
Provisions that by their nature should survive termination, including those relating to intellectual property, data protection, limitation of liability, indemnification, and governing law, shall survive termination of this Agreement.
Data Retention, Reactivation, and Deletion
Upon suspension, the Customer will have up to seven (7) days to reactivate a subscription during a trial period, or up to thirty (30) days for a paid subscription, starting from the date of suspension. To reactivate the subscription, the Customer must resolve the issue giving rise to the suspension, including payment of any outstanding and past-due fees, or otherwise contact Vimsoft to resolve the matter.
During the suspension period, Customer Data remains stored but inaccessible through the Service, except as otherwise expressly provided in these Terms.
Reactivation during the suspension period is subject to payment of all outstanding and past-due fees incurred prior to and during the suspension period, and agreement to resume a valid subscription under then-current pricing and terms, unless otherwise agreed in writing by Vimsoft.
If the subscription is not reactivated within the suspension period, it will be automatically terminated.
Upon termination of a subscription, whether following an unresolved suspension or otherwise, Vimsoft will retain a copy of the Customer Database for a subsequent period of up to thirty (30) days (“Retention Period”).
At the end of the Retention Period, Customer Data will be permanently deleted. Once deleted, Customer Data cannot be recovered.
The Customer is responsible for requesting and completing any desired export of Customer Data before the end of the applicable suspension period. Vimsoft is not responsible for the loss of Customer Data following deletion in accordance with these Terms.
Enterprise subscriptions or custom agreements may specify different retention, reactivation, or deletion terms, which shall prevail in the event of a conflict.
Service Availability and Support
Vimsoft will use commercially reasonable efforts to make the Service available and secure, but does not guarantee uninterrupted or error-free operation.
Unless explicitly stated in writing or in an applicable Enterprise agreement, no service level agreement or specific uptime guarantee is provided under the Professional plan.
Downtime may occur for scheduled maintenance, emergency maintenance, technical issues, security incidents, failures of third-party infrastructure, or other circumstances beyond Vimsoft's reasonable control.
Support availability and response times may vary by subscription plan.
Intellectual Property
All rights, title, and interest in the Service, including software, documentation, content, trademarks, interfaces, designs, and underlying technology, are owned by Vimsoft Inc. or its licensors.
Nothing in these Terms grants the Customer ownership rights in the Service or Vimsoft's intellectual property.
Disclaimer of Warranties
Vimsoft will use commercially reasonable efforts to provide the Service in accordance with its documentation and the features applicable to the Customer's subscription plan.
Vimsoft does not warrant that the Service will be uninterrupted or completely error-free, or that it will meet every particular business requirement or achieve any specific result.
To the maximum extent permitted by applicable law, Vimsoft disclaims implied warranties, including warranties of merchantability and fitness for a particular purpose.
Limitation of Liability
To the maximum extent permitted by applicable law, Vimsoft shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, business opportunities, goodwill, or anticipated savings arising out of or related to the Service or these Terms.
Vimsoft's total aggregate liability arising out of or related to the Service or these Terms shall not exceed the fees actually paid by the Customer to Vimsoft for the twelve (12) months immediately preceding the event giving rise to the claim.
Neither party shall be liable for delays or failures resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet or telecommunications interruptions, labour disputes, or failures of third-party service providers, except to the extent that such event results from a party's own breach of its contractual or legal obligations or applicable law does not permit such limitation.
Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.
Indemnification
You agree to indemnify and hold harmless Vimsoft and its directors, officers, employees, and agents from claims, losses, damages, liabilities, and reasonable expenses arising out of or relating to your use of the Service, your violation of these Terms, your violation of applicable laws, or your infringement of third-party rights.
Export and Compliance
You agree to comply with all applicable export control, sanctions, trade, and other laws applicable to your use of the Service.
The Service may not be used or accessed where prohibited by applicable law.
Changes to the Terms
We may update these Terms from time to time. Updates will be posted with a revised “Last Updated” date.
For material changes, Vimsoft will provide reasonable notice through the Service, by email, or by another appropriate means.
Unless otherwise required by applicable law, your continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of New Brunswick and the applicable laws of Canada, without regard to conflict of law principles.
The courts located in New Brunswick, Canada shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, except to the extent that applicable law requires a dispute to be heard in another jurisdiction or grants a party a mandatory right to bring proceedings elsewhere.
Nothing in these Terms excludes or limits any mandatory rights or protections that cannot lawfully be excluded or limited under applicable law.
Order of Precedence
If there is a conflict between documents governing the Customer's use of the Service, the following order of precedence applies:
- A signed Enterprise or custom agreement, where applicable;
- The applicable Data Processing Agreement, solely with respect to privacy and data protection matters;
- The Privacy Policy, solely with respect to privacy and data protection matters, and only to the extent it does not conflict with the Data Processing Agreement;
- Any applicable Service Level Agreement or other written service-specific terms;
- These Terms; and
- Vimsoft's other policies referenced by these Terms.
Enterprise subscriptions or custom agreements may expressly establish a different order of precedence.
Entire Agreement
These Terms, together with the Privacy Policy, applicable Data Processing Agreement, and any other documents expressly incorporated by reference, constitute the entire agreement governing the Customer's use of the Service and supersede prior or contemporaneous agreements or understandings relating to the same subject matter.
Contact Information
Vimsoft Inc.
50 Rue du Marché
Dieppe, New Brunswick E1A 0K8
Canada